Privacy Policy for Madrid Towing

Last Updated: October 30, 2026

Madrid Towing ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website (https://madridtowing.com/) and related online services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website.

We collect information directly from you when you submit a form, as well as automatically when you browse our website.

• Information You Provide Voluntarily:
  
  • Contact Information: When you fill out our "Email Us" or contact forms, we collect your Name, Email Address, Phone Number, and any details included in your inquiry or service request (such as vehicle details, pickup locations, or impound inquiries).
• Information Collected Automatically (Cookies & Tracking):
  
  • Device & Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and general geographic location.
  • Cookies: Small data files stored on your browser to help improve site performance and evaluate visitor traffic patterns.

We use third-party service providers to help run, monitor, and secure our website:

• Google Analytics: We use Google Analytics to track and analyze website traffic, user interactions, and engagement trends. Google Analytics collects information anonymously using first-party cookies. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.
• Google reCAPTCHA: Our site uses Google reCAPTCHA v2/v3 to prevent spam and verify that form submissions are sent by humans rather than automated bots. Google reCAPTCHA analyzes hardware, software, and behavioral data. This data processing is governed by Google’s Privacy Policy and Terms of Service.
• Website Hosting: Our site is hosted via website building and hosting platforms that may log standard technical access information for security, maintenance, and uptime monitoring.

We use the information we collect to:

• Respond to your quotes, towing inquiries, impound releases, and service questions.
• Dispatch towing, recovery, or roadside assistance services as requested.
• Prevent fraud, spam form submissions, and malicious activity.
• Analyze site traffic, evaluate performance, and optimize visitor experience.
• Comply with legal obligations, vehicle impound regulations, and law enforcement reporting requirements where applicable.

We do not sell, rent, or trade your personal contact details to third parties for marketing purposes. We may share your data only in the following scenarios:

• Service Providers: With trusted vendors (such as web hosting providers, analytics platforms, and IT support) strictly as necessary for them to perform their services for us.
• Legal Compliance: When required by local, state, or federal law, court order, or official request from law enforcement authorities (e.g., in relation to vehicle impound records or traffic incidents).
• Protection of Rights: To enforce our terms, protect our rights, prevent fraud, and safeguard the safety of our company, employees, or customers.

You can manage or disable cookies at any time via your browser settings:

• Most web browsers allow you to block cookies, delete existing cookies, or alert you when a cookie is placed.
• If you choose to block cookies, some features or interactive sections of our site may not function as intended.

• Security: We employ standard commercial administrative, technical, and physical safeguards (such as SSL encryption) to help protect personal information from unauthorized access, loss, or misuse.
• Retention: We retain contact form inquiries and customer records only as long as necessary to fulfill service requests, resolve disputes, maintain accurate financial records, or satisfy legal/statutory requirements under New Mexico law.

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age.

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page.

If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, contact us at:

• Company: Madrid Towing
• Address: 3310 San Ygnacio Rd SW, Albuquerque, NM 87121
• Phone: (505) 248-1825
• Fax: (505) 247-2091
• Email: madridtowing@hotmail.com