Terms of Service

Last Updated: October 30, 2026

Welcome to Madrid Towing. These Terms of Service ("Terms") govern your access to and use of our website located at https://madridtowing.com/ (the "Site") and the towing, recovery, private property impound, roadside assistance, and vehicle transport services provided by Madrid Towing ("we," "us," or "our").

By accessing the Site or submitting a request for service through our forms or phone lines, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our services.

Madrid Towing provides 24/7/365 towing, recovery, and vehicle-related services across Albuquerque and surrounding New Mexico areas, including:

• Light and medium-duty towing
• Private property impound (PPI) management and removal
• Off-road and severe recovery (including specialized Unimog operations)
• Fifth-wheel, gooseneck, bumper-pull trailer, and RV transport
• Voluntary and involuntary repossession transport assistance
• In-house VIN inspection referrals/coordination

• Informational Purpose: The content on this Site is provided for general informational purposes, initial service inquiries, and appointment scheduling.
• Online Inquiries: Submitting a form through our Site does not constitute an immediate dispatch or a binding service contract until confirmed by our dispatch team. For active road emergencies or immediate towing needs, contact our office directly at (505) 248-1825.
• Accurate Information: You agree to provide true, current, and complete details regarding vehicle make/model, condition, exact location, access restrictions, and legal authorization to move or impound the vehicle.

• Estimates vs. Final Fees: Any pricing provided via the Site, email, or telephone is an estimate based on information supplied by the customer. Final costs may vary based on actual mileage, winching or recovery time, specialized equipment requirements (e.g., Unimog recovery), gate/access delays, after-hours release schedules, and administrative or daily storage fees.
• Storage Fees: Vehicles held at our impound lot accrue daily storage and administrative fees in accordance with New Mexico law and applicable regulatory tariffs.
• Payment Terms: Payment is due at or before vehicle release or service completion unless a pre-approved commercial billing account is in place. We accept valid payment methods as designated at our physical office.

For vehicles impounded via Private Property Impound (PPI) or law enforcement rotation:

• Release Hours: Releases are conducted strictly during published office hours or designated rotation appointment times.
• Required Documentation: To retrieve an impounded vehicle, you must present:
  
  1. A valid, government-issued photo ID (driver’s license or state ID).
  2. Proof of legal ownership (valid registration, title, or notarized power of attorney).
  3. Proof of current insurance meeting state statutory requirements.
  4. Full payment of all accumulated towing, storage, and administrative fees.

• Unclaimed Property: Unclaimed impounded vehicles will be processed, liened, and disposed of or auctioned strictly according to the statutory provisions of the State of New Mexico.

Property owners, HOAs, and authorized property managers requesting vehicle removals under a PPI agreement represent and warrant that:

• The vehicle is improperly parked or abandoned under clear, legally compliant posted signage.
• The required PPI documentation and authorization forms are executed before or upon tow dispatch.
• The requesting party holds valid legal authority to mandate the removal.

To the maximum extent permitted by applicable law:

• Pre-Existing Vehicle Damage: Madrid Towing is not liable for pre-existing vehicle damage, mechanical failures, wear-and-tear, structural rust damage, or damage resulting from manufacturer defects exposed during standard hookup or transport.
• Valuables in Vehicles: We are not responsible for cash, jewelry, tools, electronics, or personal property left unattended inside unattended, impounded, or towed vehicles.
• Site Downtime: We make no warranty that our Site will remain uninterrupted, error-free, or free of viruses or harmful components.

All text, logos, trademarks, photographs, graphics, and page designs displayed on this Site are the intellectual property of Madrid Towing or its licensors. You may not reproduce, copy, distribute, or create derivative works from Site content without our prior written permission.

The Site may incorporate links or integrations with third-party tools, including Google Maps, Google Analytics, and Google reCAPTCHA. We do not endorse and are not liable for the privacy policies, availability, or operational accuracy of external third-party services.

These Terms and any disputes arising out of or related to our website or towing services shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts located in Bernalillo County, New Mexico.

We reserve the right to amend or update these Terms at any time without prior notice. Any modifications become effective immediately upon posting to this page. Continued use of the Site or our services after updates are posted constitutes acceptance of the amended Terms.

For inquiries regarding these Terms or our services, reach out to us at:

• Business Name: Madrid Towing
• Physical Address: 3310 San Ygnacio Rd SW, Albuquerque, NM 87121
• Office Phone: (505) 248-1825
• Fax: (505) 247-2091
• Email: madridtowing@hotmail.com